HP LaserJet Enterprise 700 color MFP M775 series Help

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LASERJET ENTERPRISE 700 COLOR MFP

User Guide

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M775f

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HP LaserJet Enterprise 700 color MFP
M775

User Guide

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Copyright and License

© 2012 Copyright Hewlett-Packard

Development Company, L.P.

Reproduction, adaptation, or translation

without prior written permission is

prohibited, except as allowed under the

copyright laws.

The information contained herein is subject

to change without notice.

The only warranties for HP products and

services are set forth in the express warranty

statements accompanying such products and

services. Nothing herein should be

construed as constituting an additional

warranty. HP shall not be liable for technical

or editorial errors or omissions contained

herein.

Part number: CC522-90908

Edition 2, 10/2012

Trademark Credits

Adobe

®

, Adobe Photoshop

®

, Acrobat

®

, and

PostScript

®

are trademarks of Adobe

Systems Incorporated.

Apple and the Apple logo are trademarks of

Apple Computer, Inc., registered in the U.S.

and other countries. iPod is a trademark of

Apple Computer, Inc. iPod is for legal or

rightholder-authorized copying only. Don't

steal music.

Microsoft®, Windows®, Windows® XP,

and Windows Vista® are U.S. registered

trademarks of Microsoft Corporation.

PANTONE® is Pantone, Inc's check-

standard trademark for color.

UNIX

®

is a registered trademark of The

Open Group.

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Table of contents

1 Product introduction ......................................................................................................... 1

Product comparison .................................................................................................................. 2
Product views .......................................................................................................................... 5

Product front view ..................................................................................................... 5
Product back view ..................................................................................................... 6
Product input options ................................................................................................. 7
Interface ports ........................................................................................................... 8
Serial number and model number location ................................................................... 9

Control panel ........................................................................................................................ 10

Control-panel layout ................................................................................................ 10
Control-panel Home screen ...................................................................................... 10
Control-panel cleaning ............................................................................................. 12
Control-panel help ................................................................................................... 12

Product reports ...................................................................................................................... 14

2 Connect the product and install software ........................................................................ 17

Connect the product to a computer by using a USB cable and install the software (Windows) ......... 18
Connect the product to a network by using a network cable and install the software (Windows) ...... 19

Configure the IP address .......................................................................................... 19
Install the software ................................................................................................... 20

Connect the product to a computer by using a USB cable and install the software (Mac OS X) ........ 21
Connect the product to a network by using a network cable and install the software (Mac OS X) ..... 22

Configure the IP address .......................................................................................... 22
Install the software ................................................................................................... 23

3 Input trays and output bins ............................................................................................ 25

Supported paper sizes ............................................................................................................ 26
Supported paper types ........................................................................................................... 30
Configure trays ...................................................................................................................... 32

Configure a tray when loading paper ........................................................................ 32
Configure a tray to match print job settings ................................................................ 32

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Configure a tray by using the control panel ................................................................ 32

Alternative letterhead mode ..................................................................................................... 33
Tray 1 .................................................................................................................................. 34

Tray capacity and paper orientation .......................................................................... 34
Load Tray 1 ............................................................................................................ 36
Automatic paper sensing (auto-sense mode) ............................................................... 37

Auto-sense settings ................................................................................... 38

Tray 2 .................................................................................................................................. 39

Tray capacity and paper orientation .......................................................................... 39
Load Tray 2 ............................................................................................................ 41
Automatic paper sensing (auto-sense mode) ............................................................... 42

Auto-sense settings ................................................................................... 43

500-sheet trays ...................................................................................................................... 44

Tray capacity and paper orientation .......................................................................... 44
Load the 500-sheet trays .......................................................................................... 46
Automatic paper sensing (auto-sense mode) ............................................................... 47

Auto-sense settings ................................................................................... 48

3,500-sheet high-capacity tray ................................................................................................ 49

3,500-sheet high-capacity input capacity and paper orientation ................................... 49
Load the 3,500-sheet high-capacity tray ..................................................................... 49

Standard output bin ................................................................................................................ 51
Stapler/stacker (z and z+ models only) .................................................................................... 51

4 Parts, supplies, and accessories ...................................................................................... 53

Order parts, accessories, and supplies ..................................................................................... 54
HP policy on non-HP supplies .................................................................................................. 55
HP anticounterfeit Web site ..................................................................................................... 56
Print when a toner cartridge is at estimated end of life ................................................................ 57
Enable or disable the Very Low Settings options from the control panel ......................................... 58
Customer self-repair parts ........................................................................................................ 59
Accessories ........................................................................................................................... 62
Toner cartridges ..................................................................................................................... 63

Toner cartridge view ................................................................................................ 63
Toner cartridge information ...................................................................................... 64

Recycle toner cartridges ............................................................................ 64
Toner-cartridge storage ............................................................................. 64
HP policy on non-HP toner cartridges .......................................................... 64

Replace the toner cartridges ..................................................................................... 65

Toner collection unit ............................................................................................................... 68

Replace the toner collection unit ................................................................................ 68

Staples (stapling models only) .................................................................................................. 71

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Load staples ........................................................................................................... 71

5 Print ............................................................................................................................... 73

Supported print drivers (Windows) ........................................................................................... 74

HP Universal Print Driver (UPD) ................................................................................. 74

UPD installation modes ............................................................................. 75

Change print-job settings (Windows) ........................................................................................ 76

Change the settings for all print jobs until the software program is closed ....................... 76
Change the default settings for all print jobs ............................................................... 76
Change the product configuration settings .................................................................. 76

Change print-job settings (Mac OS X) ....................................................................................... 77

Change the settings for all print jobs until the software program is closed ....................... 77
Change the default settings for all print jobs ............................................................... 77
Change the product configuration settings .................................................................. 77

Print tasks (Windows) ............................................................................................................. 78

Use a printing shortcut (Windows) ............................................................................. 78
Create printing shortcuts (Windows) .......................................................................... 80
Automatically print on both sides (Windows) .............................................................. 83
Manually print on both sides (Windows) .................................................................... 85
Print multiple pages per sheet (Windows) ................................................................... 87
Select the page orientation (Windows) ...................................................................... 89
Select the paper type (Windows) .............................................................................. 91
Print the first or last page on different paper (Windows) ............................................... 94
Scale a document to fit page size (Windows) ............................................................. 97
Create a booklet (Windows) ..................................................................................... 99
Select staple options (Windows) ............................................................................. 101

Print tasks (Mac OS X) .......................................................................................................... 103

Use a printing preset (Mac OS X) ............................................................................ 103
Create a printing preset (Mac OS X) ....................................................................... 103
Automatically print on both sides (Mac OS X) ........................................................... 103
Manually print on both sides (Mac OS X) ................................................................. 103
Print multiple pages per sheet (Mac OS X) ................................................................ 104
Select the page orientation (Mac OS X) ................................................................... 104
Select the paper type (Mac OS X) ........................................................................... 104
Print a cover page (Mac OS X) ............................................................................... 105
Scale a document to fit page size (Mac OS X) .......................................................... 105
Create a booklet (Mac OS X) ................................................................................. 105
Select staple options (Mac OS X) ............................................................................ 106

Additional print tasks (Windows) ........................................................................................... 107

Cancel a print job (Windows) ................................................................................. 107
Select the paper size (Windows) ............................................................................. 107

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Select a custom paper size (Windows) .................................................................... 108
Print watermarks (Windows) ................................................................................... 108

Additional print tasks (Mac OS X) .......................................................................................... 109

Cancel a print job (Mac OS X) ............................................................................... 109
Select the paper size (Mac OS X) ............................................................................ 109
Select a custom paper size (Mac OS X) ................................................................... 109
Print watermarks (Mac OS X) .................................................................................. 110

Color printing ...................................................................................................................... 111

Use the HP EasyColor option .................................................................................. 111
Change the color options (Windows) ....................................................................... 111
Change the color theme for a print job (Windows) .................................................... 112
Change the color options (Mac OS X) ..................................................................... 112
Manual color options ............................................................................................. 113
Match colors ........................................................................................................ 113

Sample book color matching ................................................................... 114
Print color samples ................................................................................. 114
PANTONE® color matching .................................................................... 115

Store print jobs on the product ............................................................................................... 116

Create a stored job (Windows) ............................................................................... 116
Create a stored job (Mac OS X) ............................................................................. 118
Print a stored job ................................................................................................... 119
Delete a stored job ................................................................................................ 119

Add a job-separator page (Windows) .................................................................................... 120
Use HP ePrint ....................................................................................................................... 121
Use the HP ePrint software .................................................................................................... 122
Use Apple AirPrint ................................................................................................................ 123

Connect the product to AirPrint ............................................................................... 123
Find the product AirPrint name ................................................................................ 123
Print from AirPrint .................................................................................................. 123
Change the AirPrint product name .......................................................................... 124
Solve AirPrint problems .......................................................................................... 124

Use HP Smart Print (Windows) ............................................................................................... 125
Use easy-access USB printing ................................................................................................ 126

Print easy-access USB documents ............................................................................ 126

6 Copy ............................................................................................................................ 129

Set new default copy settings ................................................................................................. 130
Make a single copy .............................................................................................................. 132
Make multiple copies ............................................................................................................ 133
Copy a multiple-page original ............................................................................................... 135
Collate a copy job ............................................................................................................... 137

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Staple a copy job ................................................................................................................ 139
Copy on both sides (duplex) .................................................................................................. 140

Copy on both sides automatically ............................................................................ 140
Copy on both sides manually ................................................................................. 141

Reduce or enlarge a copy image ........................................................................................... 143
Make color copies or black and white copies .......................................................................... 145
Optimize copy quality for text or pictures ................................................................................ 146
Adjust the copy lightness/darkness ......................................................................................... 147
Set the paper size and type for copying on special paper ......................................................... 149
Use Job Build mode .............................................................................................................. 150
Copy a book ....................................................................................................................... 151
Copy a photo ...................................................................................................................... 153

7 Scan/send .................................................................................................................... 155

Set up scan/send features ..................................................................................................... 156
Change default scan/send settings from the product control panel ............................................. 158
Send a scanned document to a network folder ......................................................................... 160
Send a scanned document to a folder in the product memory .................................................... 164
Send a scanned document to a USB flash drive ....................................................................... 165

Scan and save the document .................................................................................. 165

Send a scanned document to one or more email addresses ....................................................... 168
Use the address book to send email ....................................................................................... 171

Add contacts to the address book from the product control panel ................................ 171
Send a document to email by using the address book ................................................ 173

Scan a photo ....................................................................................................................... 176

8 Fax .............................................................................................................................. 179

Configure required fax settings .............................................................................................. 180

Fax Setup Wizard ................................................................................................. 180
Set or verify the date and time ................................................................................ 181
Set or verify the date/time format ............................................................................ 181

Configure fax dialing settings ................................................................................................ 183
Configure general fax send settings ........................................................................................ 185
Configure fax billing codes ................................................................................................... 186
Configure default options for fax send jobs ............................................................................. 187
Configure fax receive settings ................................................................................................ 189
Use a fax printing schedule ................................................................................................... 190
Block incoming faxes ............................................................................................................ 191

Create a blocked-fax list ........................................................................................ 191
Delete numbers from the blocked-fax list ................................................................... 191

Configure default options for fax receive jobs .......................................................................... 192

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Fax archiving and forwarding ............................................................................................... 193

Enable fax archiving .............................................................................................. 193
Enable fax forwarding ........................................................................................... 193

Create a speed dial list ......................................................................................................... 194
Add a number to an existing speed dial list ............................................................................. 197
Delete a speed dial list ......................................................................................................... 198
Delete a single number from a speed dial list ........................................................................... 199
Send a fax by entering numbers manually ............................................................................... 200
Send a fax by using a speed dial ........................................................................................... 202
Search a speed-dial list by name ............................................................................................ 204
Send a fax by using fax address book numbers ....................................................................... 205
Search the fax address book ................................................................................................. 207
Cancel a fax ....................................................................................................................... 208
Fax reports .......................................................................................................................... 209

Fax activity log ..................................................................................................... 209
Billing code report ................................................................................................. 210
Blocked fax list report ............................................................................................ 210
Speed dial list report ............................................................................................. 210
Fax call report ...................................................................................................... 210

9 Manage the product ..................................................................................................... 211

Configure IP network settings ................................................................................................. 212

Printer sharing disclaimer ....................................................................................... 212
View or change network settings ............................................................................. 212
Manually configure IPv4 TCP/IP parameters from the control panel ............................. 212
Manually configure IPv6 TCP/IP parameters from the control panel ............................. 213

HP Embedded Web Server ................................................................................................... 214

Open the HP Embedded Web Server ...................................................................... 214
HP Embedded Web Server features ......................................................................... 215

Information tab ...................................................................................... 215
General tab ........................................................................................... 215
Copy/Print tab ....................................................................................... 216
Scan/Digital Send tab ............................................................................ 217
Fax tab ................................................................................................. 218
Troubleshooting tab ................................................................................ 218
Security tab ........................................................................................... 219
HP Web Services tab .............................................................................. 219
Networking tab ...................................................................................... 219
Other Links list ....................................................................................... 220

HP Utility (Mac OS X) ........................................................................................................... 221

Open HP Utility ..................................................................................................... 221

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HP Utility features .................................................................................................. 221

Use HP Web Jetadmin software ............................................................................................. 223
Economy settings ................................................................................................................. 224

Optimize speed or energy use ................................................................................ 224
Set sleep mode ..................................................................................................... 224
Set the sleep schedule ............................................................................................ 224

Product security features ........................................................................................................ 226

Security statements ................................................................................................ 226
IP Security ............................................................................................................ 226
Sign in to the product ............................................................................................ 226
Assign a system password ...................................................................................... 226
Encryption support: HP High-Performance Secure Hard Disks ...................................... 227
Lock the formatter cage .......................................................................................... 227

Upgrade the product firmware ............................................................................................... 228

10 Solve problems ........................................................................................................... 229

Solve problems checklist ....................................................................................................... 230
Factors that affect product performance .................................................................................. 232
Restore factory-set defaults ..................................................................................................... 233
Control-panel help ................................................................................................................ 234
Paper feeds incorrectly or becomes jammed ............................................................................ 235

The product does not pick up paper ........................................................................ 235
The product picks up multiple sheets of paper ........................................................... 235
The document feeder jams, skews, or picks up multiple sheets of paper ....................... 236
Prevent paper jams ................................................................................................ 236

Clear jams .......................................................................................................................... 237

Jam locations ........................................................................................................ 237
Auto-navigation for clearing jams ............................................................................ 237
Clear jams in the document feeder .......................................................................... 238
Clear jams in the output bin area ............................................................................ 240
Clear staple jams .................................................................................................. 240
Clear jams in the stapler/stacker ............................................................................. 243
Clear jams in the right door .................................................................................... 245
Clear jams in Tray 1 .............................................................................................. 247
Clear jams in Tray 2 .............................................................................................. 249
Clear jams in the 1 x 500-sheet feeder or the 1 x 500-sheet feeder with cabinet ........... 251
Clear jams in the 3 x 500-sheet feeder .................................................................... 253
Clear jams in the 3,500-sheet high-capacity tray ....................................................... 255

Change jam recovery ........................................................................................................... 258
Improve print quality ............................................................................................................. 259

Print from a different software program .................................................................... 259

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Set the paper-type setting for the print job ................................................................ 259

Check the paper type setting (Windows) ................................................... 259
Check the paper type setting (Mac OS X) .................................................. 259

Check the toner-cartridge status .............................................................................. 260
Calibrate the product to align the colors .................................................................. 261
Print a cleaning page ............................................................................................ 261
Internal print-quality-test pages ................................................................................ 262
Visually inspect the toner cartridge .......................................................................... 262
Check paper and the printing environment ............................................................... 262

Use paper that meets HP specifications ..................................................... 262
Check the environment ............................................................................ 263

Adjust color settings (Windows) .............................................................................. 263
Try a different print driver ....................................................................................... 264
Set the individual tray alignment ............................................................................. 266

Improve copy quality ............................................................................................................ 267

Check the scanner glass for dirt or smudges ............................................................. 267
Calibrate the scanner ............................................................................................ 269
Check the paper settings ........................................................................................ 269

Check the paper size and type configuration ............................................. 269
Select the tray to use for the copy ............................................................. 269

Check the image-adjustment settings ........................................................................ 269
Optimize copy quality for text or pictures ................................................................. 270
Edge-to-edge copying ............................................................................................ 270
Clean the pickup rollers and separation pad in the document feeder ........................... 271

Improve scan quality ............................................................................................................ 273

Check the scanner glass for dirt or smudges ............................................................. 273
Check the resolution settings ................................................................................... 274
Check the color settings ......................................................................................... 275
Check the image-adjustment settings ........................................................................ 275
Optimize scan quality for text or pictures ................................................................. 275
Check the output-quality settings .............................................................................. 276
Clean the pickup rollers and separation pad in the document feeder ........................... 276

Improve fax quality .............................................................................................................. 278

Check the scanner glass for dirt or smudges ............................................................. 278
Check the send-fax resolution settings ...................................................................... 280
Check the image-adjustment settings ........................................................................ 280
Optimize fax quality for text or pictures ................................................................... 280
Check the error-correction settings ........................................................................... 281
Send to a different fax machine .............................................................................. 281
Clean the pickup rollers and separation pad in the document feeder ........................... 281
Check the fit-to-page setting .................................................................................... 283

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Check the sender's fax machine .............................................................................. 283

The product does not print or it prints slowly ............................................................................ 284

The product does not print ...................................................................................... 284
The product prints slowly ........................................................................................ 285

Solve easy-access USB printing problems ................................................................................ 286

The Retrieve from USB menu does not open when you insert the USB flash drive ........... 286
The file does not print from the USB flash drive ......................................................... 286
The file that you want to print is not listed in the Retrieve from USB menu ..................... 287

Solve USB connection problems ............................................................................................. 288
Solve wired network problems ............................................................................................... 289

The product has a poor physical connection ............................................................. 289
The computer is using the incorrect IP address for the product ..................................... 289
The computer is unable to communicate with the product ........................................... 290
The product is using incorrect link and duplex settings for the network ......................... 290
New software programs might be causing compatibility problems .............................. 290
The computer or workstation might be set up incorrectly ............................................. 290
The product is disabled, or other network settings are incorrect ................................... 290

Solve fax problems ............................................................................................................... 291

Checklist for solving fax problems ........................................................................... 291

What type of phone line are you using? .................................................... 291
Are you using a surge-protection device? .................................................. 291
Are you using a phone company voice-messaging service or an answering
machine? .............................................................................................. 292
Does your phone line have a call-waiting feature? ...................................... 292

Check fax accessory status ..................................................................................... 293
General fax problems ............................................................................................ 294
Use Fax over VoIP networks .................................................................................... 295
Problems with receiving faxes ................................................................................. 296
Problems with sending faxes ................................................................................... 298
Fax error codes .................................................................................................... 300
Fax error messages on the product control panel ...................................................... 300

Send-fax messages ................................................................................. 301
Receive-fax messages ............................................................................. 302

Service settings ..................................................................................................... 303

Settings in the Troubleshooting menu ........................................................ 303

Solve product software problems (Windows) ........................................................................... 304

A print driver for the product is not visible in the Printer folder .................................... 304
An error message was displayed during the software installation ................................ 304
The product is in Ready mode, but nothing prints ...................................................... 304

Solve product software problems (Mac OS X) .......................................................................... 306

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The product name does not appear in the product list in the Print & Fax or the Print &
Scan list ............................................................................................................... 306
A print job was not sent to the product that you wanted ............................................. 306
When connected with a USB cable, the product does not appear in the Print & Fax or
the Print & Scan list after the driver is selected .......................................................... 306

Remove software (Windows) ................................................................................................. 308
Remove the print driver (Mac OS X) ....................................................................................... 309

Index ............................................................................................................................... 311

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