Check the toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the
status of other replaceable maintenance parts.
From the Home screen on the product control panel, scroll to and touch the
The status of all supply items is listed on the screen.
To print or view a report of the status of all supply items, including the genuine HP part number for
reordering the supply, touch the
button. Touch the
then touch either the
Check the percent of life remaining for the toner cartridges and if applicable, the status of other
replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life.
The supplies status page indicates when a supply level is very low. After an HP supply has
reached the very low threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable. Consider having a replacement available to install when print quality is no longer
If you determine that you need to replace a toner cartridge or other replaceable maintenance
parts, the supplies status page lists the genuine HP part numbers.
Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the words “HP” or “Hewlett-Packard” on it, or has the HP logo
on it. For more information on identifying HP cartridges go to
Hewlett Packard cannot recommend the use of non-HP supplies, either new or remanufactured.
Because they are not HP products, HP cannot influence their design or control their quality. If you
are using a refilled or remanufactured toner cartridge and are not satisfied with the print quality,
replace the toner cartridge with a genuine HP toner cartridge.
Chapter 10 Solve problems