HP LaserJet Enterprise 700 color MFP M775 series - Use Fax over VoIP networks

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Use Fax over VoIP networks

VoIP technology converts the analog phone signal into digital bits. These are then assembled into

packets which travel on the Internet. The packets are converted and transmitted back to analog signals

at or near the destination.

Transmission of information on the Internet is digital instead of analog. Therefore, there are different

constraints on the fax transmission that might require different fax settings than the analog Public

Switched Telephone Network (PSTN). Fax is very dependent upon timing and signal quality, so a fax

transmission is more sensitive to a VoIP environment.

The following are suggested changes in settings for the HP LaserJet Analog Fax Accessory
500 when it is connected to a VoIP service:

Begin with the fax speed set in Fast (V.34) mode and with Error Correction Mode (ECM) turned

on. The V.34 protocol handles any changes in transmission speed needed to accommodate VoIP


If numerous errors or retries occur with the fax speed set to Fast, set it to Medium (V.17).

If errors and retries persist, set the fax speed to Slow (V.29) because some VoIP systems cannot

handle the higher signal rates associated with fax.

In rare cases, if errors persist, turn off ECM on the product. The image quality might decrease.

Ensure that the image quality is acceptable with ECM off before using this setting.

If the preceding setting changes have not improved the VoIP fax reliability, contact your VoIP

provider for help.


Solve fax problems