The product name does not appear in the product list in the Print & Fax or the Print & Scan list
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A print job was not sent to the product that you wanted
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When connected with a USB cable, the product does not appear in the Print & Fax or the Print &
Scan list after the driver is selected
The product name does not appear in the product list in the Print &
Fax or the Print & Scan list
1.
Make sure that the cables are connected correctly and the product is on.
2.
Print a configuration page to check the product name. Verify that the name on the configuration
page matches the product name in the Print & Fax or the Print & Scan list.
3.
Replace the USB or network cable with a high-quality cable.
4.
If necessary, reinstall the software.
NOTE:
Connect the USB or network cable before attempting to reinstall the software.